
I am delighted with Zappos, but disappointed that the pair and color I wanted do not fit. The story of getting TWO pairs of Tevas happened in the last three days. The day after I ordered a size 9, they arrived--too big. So I quickly printed out the USPS postage label and took the box to the post office. This was Thursday; I ordered a size 8, because the color I wanted (chocolate) was out of stock in size 8.5. Yesterday the next pair came and were almost all right, but my toes hit the front of the shoe when walking; I know that would end up hurting when walking a long way.

BTW, Zappos was bought by Amazon last year, but is remaining its own business dedicated to service. I love Zappos service and selection!
And here are the Core Values of Zappos, which could guide many of us to a better life:
